Warranty & Returns
Information about warranty coverage, returns policy, and service procedures for ultrasound equipment from Imaging Experts.
Warranty Information
New Equipment Warranty
All new ultrasound systems include the manufacturer's standard warranty:
- Full system coverage: 12 months parts and labor
- Probes and transducers: 6 months
- Software updates: Included for warranty period
- On-site service: Available in most regions
Extended warranties available: 2, 3, and 5-year extended warranty plans can be purchased for most systems. Contact our sales team for pricing and coverage details.
Refurbished Equipment Warranty
Professionally refurbished systems include:
- 12-month comprehensive warranty on all refurbished systems
- 90-day warranty on refurbished probes and accessories
- Free technical support for warranty period
- Priority service for warranty claims
Warranty Exclusions
The following are not covered under warranty:
- Normal wear and tear
- Consumables (gel, paper, batteries, etc.)
- Damage from improper use or accidents
- Unauthorized repairs or modifications
- Software issues caused by customer actions
- Cosmetic damage not affecting functionality
- Problems with facility power or environment
Returns Policy
General Returns
Due to the specialized nature of medical equipment, returns are generally not accepted. However, exceptions may be made in the following circumstances:
- Defective equipment not repairable under warranty
- Incorrect item shipped due to our error
- Equipment damaged in transit (must report within 48 hours)
Important: All returns require prior written authorization. Unauthorized returns will be refused and returned at sender's expense.
Return Process
- Contact our support team within 7 days of receipt
- Provide order number, photos, and detailed description of issue
- Receive Return Material Authorization (RMA) number if approved
- Ship item in original packaging with RMA clearly marked
- Inspection and processing within 5-7 business days
- Credit or replacement issued if approved
Restocking Fees
Approved returns may be subject to restocking fees:
- New equipment: 25% restocking fee
- Refurbished equipment: 15% restocking fee
- Accessories and parts: 20% restocking fee
- Custom orders: Non-returnable
Warranty Claims
How to File a Claim
- Contact our technical support team at support@imagingexperts.com
- Provide your order number, system serial number, and detailed description of issue
- Our technician will diagnose and determine if on-site service is needed
- For approved claims, you'll receive service authorization and instructions
- Service will be scheduled at earliest convenience
Priority support: Emergency claims for critical equipment receive 24/7 priority handling. Call our emergency line: +92 333 3335114
Required Information
When filing a claim, please have ready:
- Order number or invoice number
- Model and serial number of equipment
- Date of purchase and installation
- Detailed description of problem
- Photos or videos if applicable
- Contact information for on-site access
Service Center
Imaging Experts Service Center
293 C Peshawar Rd, Westridge 2
Rawalpindi, 46000, Pakistan
Phone: +92 333 3335114
Email: service@imagingexperts.com
Need Assistance?
Our support team is ready to help with warranty questions or claims.